Contact Support
If you need help with your Groute account, have questions about the app, or want to report an issue, reach out to our support team:
Reitek LLC
Email: [email protected]
We aim to respond to all support requests within 1–2 business days.
Frequently Asked Questions
Getting Started
How do I create an account?
Download Groute from the App Store, then sign in with your Apple or Google account. You'll be guided through a quick onboarding to set up your provider profile.
Is Groute free to use?
Yes. Groute is completely free for providers. There are no monthly fees, no subscription charges, and no per-transaction fees. You keep 100% of every invoice.
What areas does Groute cover?
Groute is currently available for lawn care providers in the Dallas–Fort Worth metroplex area in Texas.
Managing Your Business
How do I add clients?
Go to the Clients tab and tap the + button. You can add clients manually or import contacts from your phone.
How do invoicing and payments work?
After completing a visit, you can send a per-visit or monthly invoice to your client with one tap. Clients receive a Stripe-powered payment link and can pay online. You can track paid and outstanding invoices from the Earnings screen.
How do I get paid?
Payments are processed through Stripe. During onboarding, you'll connect your Stripe account to receive payouts directly to your bank account or debit card.
Account & Privacy
How do I delete my account?
You can delete your account from the Profile tab in the app, or by emailing [email protected] with the subject "Delete My Account." See our account deletion page for full details.
How is my data protected?
We take your privacy seriously. All data is encrypted in transit and at rest. We never sell your personal information. See our Privacy Policy for details.
Can I change my email or sign-in method?
Your sign-in method (Apple or Google) is set when you create your account. If you need to change it, contact support and we'll help you.
Report a Bug
If you've found a bug or something isn't working as expected, please email us at [email protected] with:
- A description of what happened
- What you expected to happen
- Your device type and iOS version
- A screenshot, if possible
App Version
You can find your current app version at the bottom of the Profile tab in the app. When contacting support, please include your version number so we can help you faster.